E-Mail Customer Service

Quick Answers

This form is for general Customer Service requests and license key issues ONLY. For answers to technical questions, email our Technical Support team.

We will respond to your email within two business days. For faster service, call us at
(781) 676-5700 for File Transfer and Network Management products, or (706) 312-3530 for Messaging products.

Please fill in as many fields as you can. Incomplete forms will take longer to process.

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(You can find the version number in the product's About box)


Leaving this field blank will delay our response.
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For your protection, do not use this form to send credit card information.

*Please be patient, as customer service is very busy during peak times. All questions will be answered in the order in which they were received.

Contacting us for customer service: Your e-mail address will be used to respond to your query. In some cases, we may invite you to participate in an online survey to let us know how we are doing.